Good morning, KATO Secretariat.
Operational queues, commercial activity and service health in one place.
Today's operating queues
Prioritised by actionDigital platform launch readiness
On trackMembers & Membership
Manage organization records, membership status, applications, compliance and public directory eligibility.
Member organizations
| Organization | Category | Location | Status | Directory |
|---|
Membership workflow queues
Lead Qualification
Review public safari requests before releasing masked opportunities to eligible members.
Qualification queue
Full customer details visible only to authorized KATO staff here| Lead | Traveller | Trip request | Quality | Fee | Status |
|---|
Wallets & Finance
Monitor top-ups, lead deductions, adjustments and reconciliation with a complete audit trail.
Recent wallet transactions
| Reference | Member | Date | Type | Description | Amount |
|---|
Package Marketplace
Moderate member packages, manage listing entitlements and control public price visibility.
Package moderation
Members cannot control public price display| Package | Member | Status | Style | Public price |
|---|
Driver Guides
Verify credentials, confirm two eligible KATO member vouches and control guide access to the member marketplace.
Driver Guide verification queue
| Driver Guide | Base | Credentials | Vouches | Rating | Status |
|---|
Communications
Publish newsletters, circulars and protected resources to the right audience.
Resource & circular library
| Title | Type | Audience | Date | Delivery |
|---|
Audience targeting
Public, all members, branch, category, role, committee or named organization/user.
FlexibleAcknowledgement tracking
Require selected circulars to be explicitly acknowledged and report exceptions.
SupportedEvents & Training
Manage free and paid events, capacity, attendance and optional training hours or points.
| Event | Date | Type | Location | Fee | Status |
|---|
Complaints & Cases
Structured case handling with SLA controls, evidence, permissions, sanctions, appeals and reinstatement.
Open cases
Sensitive access controlled by role| Case | Subject | Against | Severity | Status | SLA |
|---|
Illustrative SLA framework
Critical: acknowledge within 4 business hours. High: 1 business day. Standard: 2 business days. Low: 3 business days. Target resolution periods remain configurable by KATO.
Available sanctions
Warning, corrective action, temporary service restriction, package suspension, lead-access restriction, Driver Guide suspension, membership suspension and formal escalation.
Reporting & Analytics
Measure adoption, member activity, lead performance and commercial service health.
Lead activity — last 7 days
Top traveller interests
System Configuration
KATO changes policy and commercial settings here instead of requesting code changes.
Public package pricing
Only authorized KATO administrators can enable or disable public package price display.
Default Lead Access Fee
Applied to newly qualified leads unless an authorized officer sets a different amount.
Membership application fee
Illustrative launch value. Production configuration can determine when it becomes payable and how it is treated.
Membership rules
Categories, annual fees, document requirements, renewal cycle, grace period, suspension rules and public directory behaviour are all configurable.
Package listing plans
Configure duration, quota, fee, featured placement, expiry, renewal, draft retention and refund/credit behaviour.
Resource visibility
Public, all-member, branch-specific, membership-category, role, committee and named-recipient scopes.
Lead marketplace rules
Eligibility segments, safe masked preview fields, availability period, anti-spam checklist, dispute window and credit rules.
Wallet & payment controls
Supported currencies, top-up methods, low-balance thresholds, adjustment limits, receipts and maker-checker approvals.
Driver Guide rules
Vouch count (2), member eligibility, credential checklist, critical expiry behaviour, rating dimensions and visibility.
Complaints & governance
Case types, severity, SLAs, committees, conflict rules, sanction catalogue, appeal window and public-status policy.
Events & training
Event types, eligibility, payment methods, capacity/waitlist, cancellation rules and optional training points.
Public integration
Define which member/package fields WordPress may expose, cache refresh rules and approved public status labels.
Audit Trail
Trace sensitive changes to leads, money, membership status, public pricing and governance decisions.
| Time | User | Action | Record | Result |
|---|---|---|---|---|
| 27 Aug · 09:42 | KATO Admin | Viewed lead queue | Qualified Leads | Success |
| 27 Aug · 09:31 | Finance Officer | Payment reconciliation | Wallet TX-1048 | Matched |
| 27 Aug · 09:15 | Membership Officer | Member profile approved | KATO-0311 | Updated |
Global Search & Saved Views
Permission-aware search across members, users, packages, leads, payment references, guides, events, communications and cases.
Saved operational views
Applications older than 3 days
Membership queue filtered by age and status.
2 recordsGuide credentials expiring
Critical licences expiring in the next 30 days.
6 recordsLead disputes awaiting decision
Disputes inside the configured resolution window.
1 recordOverdue high-priority cases
Case SLA monitoring for management escalation.
1 recordApproval Centre
High-impact actions use explicit reasons, effect previews and maker-checker controls where configured.
Membership Applications
Review applicant organizations, category requirements, documents and configured payment stages.
| Application | Company | Category | Submitted | Documents | Stage |
|---|
Membership Compliance
Monitor required documents, expiry, verification, reminders and service restrictions.
Compliance exceptions
| Organization | Document | Expiry | Criticality | Status | |
|---|---|---|---|---|---|
| Rift Valley Trails | TRA Licence | 31 Aug 2026 | Critical | 7 days | |
| Explore Safaris | Tax Compliance | 14 Sep 2026 | Renewal | Reminder sent |
Review Moderation
Moderate engagement-linked Driver Guide reviews, responses and appeals without deleting original submissions.
| Review | Guide | Member | Rating | Status |
|---|
Resource Centre
Versioned policies, reports, templates, circulars and training resources with granular visibility.
| Resource | Type | Audience | Version | Acknowledgement | |
|---|---|---|---|---|---|
| KATO Code of Conduct | Policy | Public | v4.1 | No | |
| September Market Update | Circular | All Members | v1 | Required | |
| Coast Branch Industry Notice | Advisory | Coast Branch | v2 | No |
Sanctions, Appeals & Reinstatement
Formal restrictions remain linked to cases, conditions, approval authority and full history.
Active / recent sanctions
Appeals
Reinstatement conditions
Roles & Permissions
Granular role templates ensure that “administrator” does not automatically mean access to every financial or case record.
Integrations & Platform Health
Operational visibility for WordPress integration, payments, email, background jobs and security events.